In this modern where everything can be done very fast and easily only by using the Internet; banks are also using the power of Internet by starting services like online banking. Bank is a financial institution where you can deposit your money or you can lend money in terms of certain considerations. So, banks are like a helping hand in the society especially to the businessman. Almost every country has a bank of its own for the improvement of its own economy. Now, in this era of modernization where everything is being upgraded and modified towards improvement, banks are not so way behind in terms of providing customer services. Every bank has its own packages of services for every kind of customers. In this process of improvement they have added the strategic process of banking, financial rules or transaction rules to facilitate the services and to reach the ultimate goal of customer satisfaction.
Online banking is a process of doing the banking works through Internet. Now, almost every bank is giving the facility of online banking to provide fast and easy banking access to each and every customer. As Internet has become an important aspect of like. It is now being used as a working tool for excellent connectivity around the globe; it is quite normal that all of the banks should adopt the facility to provide far better services. So, online banking is being considered as a strong tool to provide total customer satisfaction. And now Westpac online banking has its own unique features to serve the customers.
Westpac bank which is registered as Westpac Banking Corporation is a multinational financial institution which is among the four biggest banks in Australia and also the second largest bank in New Zealand. In November 2011, it has almost 12.2 million customers. It is now working with 1200 branches and a network with more than 2800 ATMs. It is founded in 1982 as Westpac. It’s headquarter is situated in Sydney, Australia. It serves in several areas as in Australia, New Zealand, Fiji, Papua New Guinea, Samoa, Solomon Islands, Tonga, Vanuatu, Singapore, Hong Kong, China, Indonesia, United States and United Kingdom. Westpac is now controlled by its CEO and managing director Mr. Gail Kelly and the chairman Ted Evans. The net income of the bank is $6.991 billion and the total assets are about $870 billions.
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At next let’s take a look at their provided services. It has two main categories of services which are Personal products and Business Products. In the personal product section they have the services like Bank accounts, Home loans, Credit cards, Personal loans, Insurance, Super & Retirement, Investments and other personal solutions. In the other section of Business products they have services like Bank account handling, Credit cards management, Business loans, Merchant services, Super services, Insurance, International Trade Facilities and other business services.
Now besides these two major criteria they also give personal solutions and business solutions. In the personal solution section they provide you the necessary support while buying a property, sort your day to day banking, plan for the future, protection of your future. In the business solution section they provide you with the necessary support to start a business fund your business, manage your cash flow with managing your admin.
With these kinds of super satisfactory services they are now also proving online banking supports for all kind of customers. These services are very much useful in the busy life of today. Lets take a look at their services a little briefly to know a little bit better.
1. Time saving: Online banking features are always time saving. So, Westpac online banking services are no different than those. Now, you can just do your banking form your home or office within a small amount of time. By using this online Internet access you need to just login into your account and follow the systematic process of online banking.
2. Easy to use: It is also very much easy to use. Now, we have many people around us who doesn’t know about the hassling features of websites and Internet. By keeping them in mind, Westpac has designed its online banking facilities with lots of easiness in the website structure which may guide anyone o his desired goal to do his banking.
3. Efficient: Internet banking systems are like the lifesaver sometimes for some people because it requires a very little time. With the time saving options of Westpac online banking it is also a very efficient banking system to run the whole process very smoothly. It has a unique payment system known as periodic payment system by which you can assign a certain amount to be debited after a certain amount of time automatically. It is very useful to pay various kinds of rents and bills.
4. Convenient: It is also very convenient to the customers because of its systematic ways of handling customer. Westpac also have many convenient services to facilitate the way of work of the customers and build a very lovely relationship with them. Like, in their convenient services they have services like overseas payment. By using his service any customer can pay the overseas bills all from his home. Besides this, it has another one important service known as details update. By this services activated you can receive all your changes in the accounts instantly and automatically.
5. Safe & secure: With Westpac Internet Banking online transactions are very safe and secure these days because the payments are guaranteed if any customers face any kinds of mismanagement or fraudulent occurrence. Also, the whole server of online banking is being monitored by highly experienced professionals who make more invincible.
So, these are very basic information about Westpac online banking which gives it an advantage these days to maintain profitable customer relationship by maintaining total customer satisfaction. Now-a-days, Westpac is trying to continuously improve its online banking services to reach the maximum level of services which can give its customers more freedom and comfort.